Refund Policy

Event Planning Services Refund Policy
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Deposits
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A non-refundable deposit equal to 50% of the estimated total is due upon signing the provided Service Agreement. The deposit will be credited toward the final invoice.
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Payments & Billing Basics
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• Services are billed at $65 per hour.

• The total fee is an estimate; clients agree to pay for actual hours worked and any approved event-related purchases. Kells Collective will not exceed the estimate without written client approval.

• Any remaining balance is due on the day of the event before services begin.

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Refunds if the Client Cancels
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If the client cancels (especially within seven (7) calendar days of the event), the following are not refundable:

• The non-refundable deposit

• All hours worked through the cancellation date

• Any approved and/or non-cancellable purchases or commitments made for the event

• Reimbursement for any vendor payments made by Kells Collective on the client’s behalf

If the client has paid amounts beyond what is owed (deposit + hours worked + approved/non-cancellable costs), any overpayment will be handled after a final accounting is completed.
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Refunds if Kells Collective Cancels
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If Kells Collective cancels, all payments—including the deposit—will be fully refunded.
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Vendor-Related Costs
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Clients are responsible for paying vendors directly. If Kells Collective pays vendors on a client’s behalf, the client must reimburse those costs within 48 hours of invoicing. Vendor refunds (if any) are subject to the vendor’s own contract.
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Weather / Emergencies (Force Majeure)
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If events beyond anyone’s control impact the event (weather, emergencies, government restrictions, etc.):

• Payments will apply to a rescheduled date if Kells Collective is available.

• If the client cancels/chooses not to reschedule—or if Kells Collective is unavailable—standard cancellation terms apply and the client remains responsible for vendor fees per vendor contracts.

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2) Products Refund Policy (Custom Items)
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Order Requests Are Not Purchases
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Submitting an Order Request Form is a request for information—it does not finalize an order or constitute a purchase. After you submit a request, Jill will reply to confirm details such as timeline, pricing/quote, and next steps.
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Custom Products Are Non-Refundable Once Approved & Paid
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Because products are typically customized, once:

1. the customer approves the quote/details, and

2. payment is processed in advance,

the order is considered final and non-refundable (including cancellation after production has begun).
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Exceptions (If Something Arrives Wrong or Damaged)
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If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and packaging. When verified, we’ll work with you on a resolution (repair/replacement when possible).
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Shipping Fees
If shipping is selected, the customer is responsible for shipping costs. Shipping fees are typically non-refundable once the item has shipped (or once a shipping label has been created).
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Questions: kellscollective@gmail.com